Klarfoam1. Conditions
To qualify for a refund, items must remain in their original, unopened carton with all individual tablet foil moisture seals intact and unused, with the return request submitted within exactly 30 days from confirmed carrier delivery.
2. Return procedure
- Transmit an email to [email protected] stating your order identifier and the reason for the return request.
- Receive an authorized Return Merchandise Authorization code and the designated return depot address.
- Package the unopened cleaner boxes into protective shipping cartons to avoid transit crushing.
- Obtain your refund via direct bank transfer or verified check within 3-10 business days following intake inspection approval.
3. Who pays return shipping
If an item arrives damaged, defective, or incorrect, we pay the transit costs by providing a prepaid shipping label or courier pickup. If you change your mind, you pay the return shipping costs. We deduct no other fees.
4. Refund timing and method
We issue your refund within 3 business days of the item passing inspection. Cash-on-delivery orders are refunded by bank transfer to your specified account. Bank-transfer orders return to the originating account. Banks post funds within 1 to 5 business days.
5. Resolution by situation
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Replacement sent, incorrect pack collected | None |
| Parcel lost | Replacement dispatched or full refund issued after courier trace | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full reimbursement of the purchase price | Return shipping only |
6. Exchanges
To swap for a different pack size or product, complete the return process and submit a new order. We refund the returned package upon arrival. If the swap is required due to our shipping error, we send the new order without shipping fees.
7. Cancelling an order
You may cancel an order without charge before warehouse dispatch. Send your order number to [email protected]. Once a parcel leaves the building, standard return terms apply.
8. Questions about this policy
Contact [email protected] or ring +1 (828) 805-9183 during Mon-Fri 07:45-17:00, Sat 09:15-13:00. Our team answers all messages within one working day.
- Merchant
- Klarfoam Household Goods LLC
- Registered address
- 825 Merrimon Ave, Asheville, NC 28804, United States
- [email protected]
- Phone
- +1 (828) 805-9183
- Working hours
- Mon-Fri 07:45-17:00, Sat 09:15-13:00
- Registration
- EIN: 41-5359994